If at any point you forget the password associated with your user account, click on the Forgot password? link on the login screen: 

You will then be asked to give your registered e-mail address.  

When you click the Reset request button you will be sent an email which will guide you through the process of resetting your password.


Password Criteria

A new password needs to contain the following to be accepted;

  1. minimum 12 characters
  2. at least upper case letter
  3. at least one lower case letter
  4. at least one number
  5. at least one special character e.g. !, £, $